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Tenant FAQs

  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: We only require you to pay 1st month’s rent, security deposit and the pet fee if applicable.
  • Q: How old do you have to be to apply?

    A: Anyone over the age of 18 must apply, we do not rent to anyone under the age of 18.
  • Q: Is the deposit refundable?

    A: Yes, the deposit is refundable. We take “move in” pictures that will be uploaded to your portal. When you move out, we will take “move out” pictures and compare. As long as there is no damage other than the normal wear and tear you will receive your deposit back.
  • Q: Who needs a cosigner?

    A: We require a cosigner in instances where your credit may be lacking and we need to get the average score up. We may also require a cosigner if the applicant or applicants do not make the required amount needed to be approved.
  • Q: You have a property I want to rent. How do I apply?

    A: First, we thank you for choosing one Trinity Teams properties. You can go to the "Homes For Rent" tab, click on the property, click on apply and follow the instructions.
  • Q: How do I pay rent?

    A: We offer different options to pay rent. The easiest way is to pay online with a debit card, credit card, or directly out of your checking account (ACH). Other options include mailing us a check or money order to: The Trinity Team 11859 Pecos St., Suite 200, Westminster, CO 80234. You can also stop by our Keller Williams office and pay in cash, check, or money order at 11859 Pecos St., Suite 200, Westminster, CO 80234.
  • Q: I want to get a pet. What do I do?

    A: Call your property manager to clarify that you can have a pet and what kind of pet is allowed at your rental property. After you do so you may click the link below and follow the instructions. Click here and it will take you to the PetScreening website and follow the directions from there.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: You will first need to send The Trinity Team written notice that states who is leaving and who is staying. At this point Trinity Team and the owner will discuss taking the moving tenant off of the lease.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Tenant is required to give a minimum of 30-day notice before the lease expires that tenant will not be renewing the lease. We then schedule a move out inspection. Tenant must be completely moved out, house and carpets must be professionally cleaned.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: After submitting the maintenance request, The Trinity Team will analyze the request to determine if its normal wear and tear, if so, the owner is responsible for the cost. If it’s damage other than the normal wear and tear the tenant is responsible for the expense of the repair or replacement.
  • Q: Do you require renter’s insurance?

    A: Yes, we do require you to have rental insurance. You may click on the rental insurance website on the apply page which is a third-party insurance company. We have no affiliation with this company.
  • Q: What is your application process?

    A: Visit the Homes For Rent tab search for the property that you want to apply for, click on the apply tab and follow the directions. There is a $50 application fee. After you apply, the application will be instantly emailed to the leasing agents. The Trinity Team will review the application, credit report and background report. If all applications requirements have been meet, The Trinity Team will review with the property owner to determine final approval or denial. The typical response time normally takes 24 hours; it may be sooner or longer in some cases.
  • Q: How do I renew my lease?

    A: Send in written notice 30 days minimum to request renewal and extension dates.
  • Q: I’m not renewing my lease; do I need to pay rent?

    A: Yes, you are still obligated to pay your rent as stated in your lease. The damage deposit cannot be used by the tenant to pay rent.